Stage 2
If you believe your complaint has not been
sufficiently resolved, you can contact our
Managing Director who will review your
complaint in full and independently
investigate all areas of concern. They should
be contacted in writing to the following
address:
FAO: Company Director
YourNest
44 North Lane
Leeds
LS6 3HU
A full and comprehensive response will be
sent back to you within 30 days of receipt of
the complaint.
Following Stage 2 and once it has surpassed
8 weeks from the initial complaint, if you are
still dissatisfied and believe your complaint
has still not been resolved sufficiently you
can contact the Property Redress Scheme
which is a free and independent service.
Property Redress Scheme
0333 321 9418
www.theprs.co.uk/complain.[/realto-info-box-icon]