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Our Complaints Procedure

YourNest always aims to listen and resolve issues quickly and informally and agree a solution. We hope you will always contact us when an issue does arise so we have chance to resolve this to your satisfaction. However, if you do wish to register a more formal complaint, you can do so by following the below procedure:

Stage 1

Any initial concern needs to be addressed to
our Branch Manager and sent to the following
FOA: Branch Manager
44 North Lane

We will then:
Acknowledge the complaint within three
working days of receipt.

Respond with a full written response within
10 working days of receipt of the complaint
following a full investigation

If at this point you feel that your concerns
have not been resolved, you should follow
the guidance within Stage 2.[/realto-info-box-icon]

Stage 2

If you believe your complaint has not been
sufficiently resolved, you can contact our
Managing Director who will review your
complaint in full and independently
investigate all areas of concern. They should
be contacted in writing to the following

FAO: Company Director
44 North Lane

A full and comprehensive response will be
sent back to you within 30 days of receipt of
the complaint.

Following Stage 2 and once it has surpassed
8 weeks from the initial complaint, if you are
still dissatisfied and believe your complaint
has still not been resolved sufficiently you
can contact the Property Redress Scheme
which is a free and independent service.

Property Redress Scheme
0333 321 9418