After several years experience within the property industry we ended up feeling as frustrated as almost every tenant and landlord out there. The reason for this was simple, slow out of date processes handed down through the generations from employee to employee resulted in no real innovation within the industry. Alas there was only one thing for it, the result…YourNest properties was born.
We do not believe in fancy shop fronts in this digital age, instead YourNest have developed a business model based around simplicity, a modern working atmosphere and lower overheads in order to focus on what matters the most; marketing your property and matching with great tenants. Gone are the day’s people trawled along the high street clutching a property brochure, things are far simpler these days and we aim to capitalise on this in the most innovative ways possible with aggressive and engaging digital marketing, slick process and a bespoke and personal service.
Customer Service is paramount at YourNest and because of this we pledge the following to all of our customers, tenants and landlords.
1. Welcome to the NO DRONE ZONE! At YourNest we do not manufacture human shaped drones, we promise to use our common sense within the legal and commercial restraints we are set to help you with any enquiry or problem you may have.
2. Equality is EVERYTHING to us. Regardless of whether you own a portfolio of properties, starting with your first property investment or you’re a student searching for your first pad, we promise to always treat our customers with the same respect, politeness and care regardless of status.
3. YourNest is OurNest, every property we let we will look after as if it was our own. Every YourNest employee has been in the same position as our customers at some point, tenants and landlords alike. We vow to be flexible with your situation and try our upmost to help make the transitions, highs and lows as enjoyable and painless as possible.
4. Innovation is our key to SUCCESS, it’s time for letting agents to emerge from the dark ages and bask in the light that is modern technology. We strive for a genuine paperless system, providing a 24-hour service that takes the “Error” out of “Human Error”, meaning we are just common sense driven human’s eager to help.
We are members of ARLA Propertymark which means we meet higher industry standards than the law demands. Our experts undertake regular training to ensure they are up to date with best practice and complex legislative changes so they can offer you the best advice. We are also backed by a Client Money Protection scheme which guarantees your money is protected.
You can find our more about the ARLA Propertymark rules here.
YourNest always aims to listen and resolve issues quickly and informally and agree a solution. We hope you will always contact us when an issue does arise so we have chance to resolve this to your satisfaction. However, if you do wish to register a more formal complaint, you can do so by following the complaints procedure.