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Welcome to our Tenant Hub

Welcome to our tenant hub where you will find anything and everything to help you during your time with YourNest. Our team are on hand on the phone if you have any questions and if you have any maintenance related questions, review our handy guides below. If these do not address your issues please just give us a call and we will advise on the phone.

Signing for your new home

Welcome to the family! Head to the ‘signing for your new home’ section to find out everything you need to know about securing your new home from the application process, holding fees, tenancy agreements, right to rent, referencing and guarantors. 

Moving into your New Home

Have a read of our step by step moving in guide which takes you through how to collect your keys, what documents to expect, how to review and manage your inventory and what to expect with potential maintenance issues as you move in. 

Reporting Maintenance & Repairs

Have an issue with your heating, hot water, electricity or general maintenance? Head to our portal to review troubleshooting options or log a repair or maintenance issue and our team will respond to you with next steps.Alternatively see below for miantenance our guides related to the top 4 most common issues. 

Renewing your tenancy

Thinking about renewing your tenancy with YourNest? Follow our step by step guide to find out how to request a renewal on your current agreement before the end of your tenancy and what is required to complete the renewal process.

Serving Notice

We understand that your circumstances may change. Have a read of our guide on understanding the type of agreement you have and how to serve notice in line with your tenancy. 

End of Tenancy and deposit Return

Coming to the end of your tenancy with us? Have a read of our guide on how to prepare your home before you leave, return your keys and return your deposit. 

Loyalty Card

We look after our community and reward loyalty, which is why if you take up one of our fully managed houses, you will automatically have access to our exclusive Loyalty Card giving you access to local deals, discounts and a round on us to celebrate when you sign for your new home. More than just a home. 


Although our office is closed, our team are very much working from home and available to help with any questions or concerns during this time. The sooner that we are aware of your situation the easier it is for us to manage. Have a read of our response to COVID-19 to understand our latest advice around Coronavirus.

Maintenance & Repair Guides

How to Fix a Boiler

Heating and hot water related issues can often be easily solved by the tenant to avoid waiting for an engineer.

Changing a Light Bulb

Have a read of our  step by step guide to help you determine which type of light bulb you have and how to change it.

Condensation & Mould

One of the most common causes of dampness in buildings is condensation. Have a read of our guide to treat the cause.

Guide to Stop Taps

How to locate your stop tap, drain any remaining water and turn off your water supply if you have a leak in your home.