Local Expertise
Our team are experienced, thorough, results driven and passionate about property. We know the market inside out; whether this be student or professional. Our database is extensive with efficient and thorough tenant matching.
Call Us: 0113 3120 222
Why YourNest
We're Agile
Our fresh and modern approach to lettings allows us to be agile yet collaborative. Our customer service ethos centres our landlords and tenants allowing us to ditch laborious processes and just use our initiative.
Tailored to You
We do not believe that one size fits all and although we provide professional management packages we know our customers need flexibility. We are nimble and we will adapt to make sure your property is well looked after.
A little bit about us
YourNest was founded on 5 key principles; customer service, innovation, equality, pride, experience
After several years’ experience within the property industry we ended up feeling as frustrated as almost every tenant and landlord out there. The reason for this was simple, slow out of date processes handed down through the generations from employee to employee resulted in no real innovation within the industry.
YourNest have developed a business model based centred around simplicity, fuelled by a modern working approach to focus on what matters the most; marketing your property and matching with great tenants.
Customer Charter
Customer Service is paramount at YourNest and because of this we pledge the following to all of our customers, tenants and landlords.
- Welcome to the NO DRONE ZONE! At YourNest we do not manufacture human shaped drones, we promise to use our common sense within the legal and commercial restraints we are set to help you with any enquiry or problem you may have.
- Equality is EVERYTHING to us. Regardless of whether you own a portfolio of properties, starting with your first property investment or you’re a student searching for your first pad, we promise to always treat our customers with the same respect, politeness and care regardless of status.
- YourNest is OurNest, every property we let we will look after as if it was our own. Every YourNest employee has been in the same position as our customers at some point, tenants and landlords alike. We vow to be flexible with your situation and try our upmost to help make the transitions, highs and lows as enjoyable and painless as possible.
- Innovation is our key to SUCCESS, it’s time for letting agents to emerge from the dark ages and bask in the light that is modern technology. We strive for a genuine paperless system, providing a 24-hour service that takes the “Error” out of “Human Error”, meaning we are just common-sense driven human’s eager to help.
A peek into YourNest HQ
Award Winning
ARLA Propertymark
We are members of ARLA Propertymark which means we meet higher industry standards than the law demands. Our experts undertake regular training to ensure they are up to date with best practice and complex legislative changes so they can offer you the best advice. We are also backed by a Client Money Protection scheme which guarantees your money is protected.
You can find our more about the ARLA Propertymark rules here.
Complaints Procedure
YourNest always aims to listen and resolve issues quickly and informally and agree a solution. We hope you will always contact us when an issue does arise so we have chance to resolve this to your satisfaction. However, if you do wish to register a more formal complaint, you can do so by following the complaints procedure.
