Our tenants and landlords are of upmost importance and we will do everything we can to support you through these uncertain times but you must of course get in touch so we can assess on a case by case basis. We are of course following all government guidelines in regards to covid-19 and social distancing and will update our working practices to align with these as this continues to evolve. Although our office is closed our team is very much working from home so if you have any questions or concerns please do call and we will be sure to advise you on how to proceed. Please bare with us, we are trying our very best to navigate and support our customers through Coronavirus. Last updated 31/03/20.
Call Us: 0113 3120 222
OUR RESPONSE TO CORONVIRUS
OUR LATEST UPDATE
Existing Applicants
For those moving in on the 1st July, we required all documents to be complete by Friday 27th March. If this is your move in date and you have not completed your documents please urgently call to discuss. This will be managed digitally.
Viewings During Coronavirus
In order to follow the guidelines and be considerate to those around, only viewings for key workers will be conducted. Those that do go ahead must comply with WHO guidelines around social distancing and must have the consent of existing tenants.
Landlords
Our team are working from home and managing digital and telephone consultations. Please do give us a call if you would like to discuss and we will be happy to help.
CONCERNS ABOUT PAYING YOUR RENT
If you have been made redundant and are struggling to pay your rent due to Coronavirus please review the following guide for all of our existing tenants. You are still responsible to pay your rent, but there are a number of options to explore before we review.
- Speak to your employer – The Government are eager to support both employees and employers through coronavirus with a specific job retention scheme allowing businesses to support employees with upto 80% of their salary. There is specific criteria to receive this support but please speak to your employer to understand if you are eligible. Further government advice is also available here.
- Check your entitlements – For tenants who have already lost their job, or where they are not going to be receiving money from their employer or are self-employed, visit the Government website to find out about your entitlements and apply quickly
- Speak with your Guarantor (if applicable) – Is your guarantor still earning? Are they able to help support you with your rent, partly or fully? Have a discussion with them to understand if this is an option.
- Speak to YourNest – The sooner you let us know your circumstances, the sooner we can advise you further.
We may explore options where required, but we will be unable to do this if you do not get in touch to discuss your circumstances before your rent is due. You are still responsible to pay your rent so the more advance notice we have, the more chance we have to explore options with you.
FAQ's
Health and safety of our tenants but also our community is key, therefore we have decided to close our physical office to follow the recent Government guidelines. However our team are working from home and have everything we need to access information digitally, so if you do need anything please do still call us on our usual telephone number 0113 3120 222 or drop us an email.
Only emergency maintenance and repairs will be managed during this period and social distancing guidelines must be met by you and your housemates and our team on arrival. Please be mindful that emergency repairs may take slightly longer as we do often need to manage third party logistics and suppliers. Please do let our team know if you or any of your house mates are displaying any symptoms before we attend.
We have for the time being paused the majority of viewings, however if you are a key worker and require accommodation we can manage this on a case by case basis. We will of course ensure our tenants and any customers attending the property are following social distancing guidelines and all existing tenants allow access.
We may be able to offer video viewings using pre-recorded footage on certain properties so please do get in touch to discuss.
Yes. As it currently stands, all 1st July move ins will go ahead. If there are any changes to this, all those impacted will be contacted directly.