If you or a member of your household tests positive for COVID-19, or you have been asked to self-isolate, you must inform YourNest as soon as possible. We will then postpone any visits to your property for a period of 14 day (2 weeks), including maintenance. We also need to be made aware to ensure we can inform any contractors, staff or customers who have attended the property within the last 14 days. Before attending your property following this period, we will be in contact with you via phone to check its safe to attend.
Viewings are taking place following Government guidelines, with the following measures in place;
We will do everything possible to reduce the volume of viewings, however where viewings do take place, our team will ensure they follow the latest government guidelines with regards to PPE and social distancing. You will always receive at least 24 hours’ notice of any viewings taking place.
You are responsible for the tenancy and payment of rent as set out within your contractual agreement. We do not as standard offer early release options however, you may be able to be released from the contract if you find someone to take your place. Please speak with a member of our team who will be able to advise of what options are available to you.
We are able to manage most repairs and maintenance, however social distancing guidelines must be met by yourself, your housemates and our team on arrival. Please do let our team know if you or any of your house mates are displaying any symptoms before we attend.
At this time, we are asking all tenants to contact us via email or phone and not visit our office until further notice. If a face to face meeting is required we will arrange an appointment following Government Guidelines.
If you have been made redundant and are struggling to pay your rent due to Coronavirus please review the following guide for all of our existing tenants. You are still responsible to pay your rent, but there are a number of options to explore before we review.
We may explore options where required, but we will be unable to do this if you do not get in touch to discuss your circumstances before your rent is due. You are still responsible to pay your rent so the more advance notice we have, the more chance we have to explore options with you.
