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OUR RESPONSE TO CORONVIRUS

Following the update on a second lockdown from Thursday 5th November, the housing secretary has confirmed that house moves and estate / letting agents can still operate during this time. Our office will therefore still remain open (by appointment only) with all application paperwork conducted online. We are of course offering video viewings and face to face viewings will take place following the latest government guidelines. Please do get in touch if you have any questions. Last updated 03/11/20.

Maintenance

We are still managing general maintenance and repairs and following government guidelines in order to do so. Please report any issues via the online portal in order to raise and manage your request. Please do let us know if you are shielding or displaying any symptoms before our contractor attends.

Viewings

We are open for viewings and our team will always wear masks, sanitise hands and follow social distancing guidelines to ensure your viewing is conducted safetly. Video viewings are available if you would prefer to stay in the comfort of your own home.

FAQ's

If you or a member of your household tests positive for COVID-19, or you have been asked to self-isolate,  you must inform YourNest as soon as possible. We will then postpone any visits to your property for a period of 14 day (2 weeks), including maintenance. We also need to be made aware to ensure we can inform any contractors, staff or customers who have attended the property within the last 14 days. Before attending your property following this period, we will be in contact with you via phone to check its safe to attend.

Viewings are taking place following Government guidelines, with the following measures in place;

  • Face coverings are work by our agents and must be worn by customers attending viewings
  • Hand sanitiser and gloves provided at all viewings
  • Doors left open and lights switched on pre-viewing to reduce contact with surfaces
  • Viewings to be accompanied by an agent following social distancing guidelines

We will do everything possible to reduce the volume of viewings, however where viewings do take place, our team will ensure they follow the latest government guidelines with regards to PPE and social distancing.  You will always receive at least 24 hours’ notice of any viewings taking place.

You are responsible for the tenancy and payment of rent as set out within your contractual agreement. We do not as standard offer early release options however, you may be able to be released from the contract if you find someone to take your place. Please speak with a member of our team who will be able to advise of what options are available to you.

We are able to manage most repairs and maintenance, however social distancing guidelines must be met by yourself, your housemates and our team on arrival. Please do let our team know if you or any of your house mates are displaying any symptoms before we attend.

At this time, we are asking all tenants to contact us via email or phone and not visit our office until further notice. If a face to face meeting is required we will arrange an appointment following Government Guidelines.

CONCERNS ABOUT PAYING YOUR RENT

If you have been made redundant and are struggling to pay your rent due to Coronavirus please review the following guide for all of our existing tenants. You are still responsible to pay your rent, but there are a number of options to explore before we review.

  1. Speak to your employer – The Government are eager to support both employees and employers through coronavirus with a specific job retention scheme allowing businesses to support employees with upto 80% of their salary. There is specific criteria to receive this support but please speak to your employer to understand if you are eligible. Further government advice is also available here.
  2. Check your entitlements  – For tenants who have already lost their job, or where they are not going to be receiving money from their employer or are self-employed, visit the Government website to find out about your entitlements and apply quickly
  3. Speak with your Guarantor (if applicable) – Is your guarantor still earning? Are they able to help support you with your rent, partly or fully? Have a discussion with them to understand if this is an option.
  4. Speak to YourNest – The sooner you let us know your circumstances, the sooner we can advise you further.

We may explore options where required, but we will be unable to do this if you do not get in touch to discuss your circumstances before your rent is due. You are still responsible to pay your rent so the more advance notice we have, the more chance we have to explore options with you.

Tenants: Get in Touch

Not quite sure on how to progress or have some maintenance issues you would like to report? Get in touch and we can advise over the phone.

Landlords: Book a FREE Valuation

Our team of experts are on hand to offer the best local property appraisal. We have access to the latest valuation tools and plenty of local knowledge. Give us a call and we’d be happy to give you some advice and a free property appraisal.