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Call Us: 0113 3120 222

OUR RESPONSE TO CORONVIRUS

We are now open for viewings with social distancing measures in place. Please see our FAQ’s below to find out more about how we are managing this.

Last updated 06/07/20

OUR LATEST UPDATE

Maintenance

We are now managing general maintenance and repairs. Please report any issues via the online portal in the tenant hib. Please do let us know if you are shielding or displaying any symptoms before we attend.

Viewings

We are now open for viewings, with all social distancing guidelines in place. Please give us a call if you would like to arrange a viewing.

CONCERNS ABOUT PAYING YOUR RENT

If you have been made redundant and are struggling to pay your rent due to Coronavirus please review the following guide for all of our existing tenants. You are still responsible to pay your rent, but there are a number of options to explore before we review.

  1. Speak to your employer – The Government are eager to support both employees and employers through coronavirus with a specific job retention scheme allowing businesses to support employees with upto 80% of their salary. There is specific criteria to receive this support but please speak to your employer to understand if you are eligible. Further government advice is also available here.
  2. Check your entitlements  – For tenants who have already lost their job, or where they are not going to be receiving money from their employer or are self-employed, visit the Government website to find out about your entitlements and apply quickly
  3. Speak with your Guarantor (if applicable) – Is your guarantor still earning? Are they able to help support you with your rent, partly or fully? Have a discussion with them to understand if this is an option.
  4. Speak to YourNest – The sooner you let us know your circumstances, the sooner we can advise you further.

We may explore options where required, but we will be unable to do this if you do not get in touch to discuss your circumstances before your rent is due. You are still responsible to pay your rent so the more advance notice we have, the more chance we have to explore options with you.

FAQ's

Our office is now open so if you do need anything please do give us a call on our usual telephone number 0113 3120 222 or drop us an email to arrange an appointment.

We are now able to manage most repairs and maintenance, however social distancing guidelines must be met by yourself, your housemates and our team on arrival. Please be mindful that repairs may take slightly longer as we do often need to manage third party logistics and suppliers who are operating with reduced teams. Please do let our team know if you or any of your house mates are displaying any symptoms before we attend.

Viewings are taking place following Government guidelines, with the following measures in place;

  • Hand sanitiser and gloves provided at all viewings
  • Doors left open and lights switched on pre-viewing to reduce contact with surfaces
  • Viewings to be accompanied by an agent following social distancing guidelines

Tenants: Get in Touch

Not quite sure on how to progress or have some maintenance issues you would like to report? Get in touch and we can advise over the phone.

Landlords: Book a FREE Valuation

Our team of experts are on hand to offer the best local property appraisal. We have access to the latest valuation tools and plenty of local knowledge. Give us a call and we’d be happy to give you some advice and a free property appraisal.